I've been sorting out a problem with our Joseph Joseph waste bin. A few e-mails going back and forth today.
We bought one of their bins a few years ago from QVC. My wife got sold on it as it compacted the rubbish. There's a handle you push down that compresses whatever you have in the bin. What they don't tell you, is as you pull the handle back up some of the rubbish just follows it up again.
It was on special offer, around, £100.
It had a soft-close lid. Unfortunately, the mechanism packed up a few weeks ago which meant as soon as you took your foot off the pedal, the lid slammed shut. There's a filter under the lid and the "trauma" of the lid shutting with a bang meant it ended up in the trash, so I had to use tape to keep it in place.
Anyway, I dismantled the base and took out the soft-close mechanism, photographed it and sent it to Joseph Joseph, asking if it were possible to get a replacement.
I sent two follow-up e-mails as I got no reply.
I gave it up as a waste of time a couple of weeks ago, but then last week I got a response and despite me not being able to find the proof of purchase they wanted, (I may have registered the guarantee), they said in this instance, they'd help me out, but they needed to know the model number, I couldn't find one, all I could do was send a photo of the actual bin.
This was enough. Today I received an e-mail to tell me they were replacing it, not the mechanism, the whole bin! They're £199 now!