- Joined
- Jan 31, 2018
- Messages
- 3,381
- Reaction score
- 3,800
- Location
- The Tropic of Trafford
- Hardiness Zone
- Keir Hardy
- Country
We had a phone call this evening from United Utilities, wanting us to comment on the installation of our water meter.
It "wasn't a real person," I was expeced to press buttons 1-9 on my phone grading different points on the service. It's the second call we've had, the first one was the day after they did the survey, asking for feed-back. I put the phone down on both occasions.
I've just sent them an e-mail. I've told them that the work was carried out to my satisfaction, but with what I was totally dissatisfied, was the arrogance of a company that couldn't be bothered to speak to me and expected me to "talk" to a machine. I went on with "which numpty in a suit thought that idea up?" I said it's probably the same one who hasn't responded to the two e-mails I've sent over the last two weeks about the fact that I think I've been paying too much for my water for several years, as we were on the wrong council tax band. I said, they've not even had the courtesy of acknowledging the've received them.
I'm not holding my breath for a quick response.
It "wasn't a real person," I was expeced to press buttons 1-9 on my phone grading different points on the service. It's the second call we've had, the first one was the day after they did the survey, asking for feed-back. I put the phone down on both occasions.
I've just sent them an e-mail. I've told them that the work was carried out to my satisfaction, but with what I was totally dissatisfied, was the arrogance of a company that couldn't be bothered to speak to me and expected me to "talk" to a machine. I went on with "which numpty in a suit thought that idea up?" I said it's probably the same one who hasn't responded to the two e-mails I've sent over the last two weeks about the fact that I think I've been paying too much for my water for several years, as we were on the wrong council tax band. I said, they've not even had the courtesy of acknowledging the've received them.
I'm not holding my breath for a quick response.