reply not showing up on email

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All of a sudden no replies are showing up on my emai. I have to come to the site to find out. Any suggestions?
 
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R U still signed in or do you sign in and out each time you visit site.
 

Ian

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Thanks for letting me know @Chuck - sorry you're having problems with the site. I've had a look at the e-mail logs and I can't see anything that looks problematic. I've logged in to Amazon, who run our e-mail server and I've sent a test message direct to your e-mail account (bypassing the site). Has that come through ok?

You've perhaps already done this, but could you please check the Junk folder to see if the Gardening Forums e-mails have ended up in there somehow?
 

Ian

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I have done some more reading and it looks like your e-mail provider may require DKIM enabled by our e-mail server - I've just added this now, so that may hopefully work :).
 
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Thanks for letting me know @Chuck - sorry you're having problems with the site. I've had a look at the e-mail logs and I can't see anything that looks problematic. I've logged in to Amazon, who run our e-mail server and I've sent a test message direct to your e-mail account (bypassing the site). Has that come through ok?

You've perhaps already done this, but could you please check the Junk folder to see if the Gardening Forums e-mails have ended up in there somehow?
Yep, it's all going into spam. How do I fix it.?
 

Ian

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Ah, that would explain it - glad it was a simple fix :D.

Can you please go to the junk folder and open one of the GF e-mails, then look for a "Not Spam" or "Not Junk" button. It should then know that e-mail coming from that address is not considered spam.
 
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Ah, that would explain it - glad it was a simple fix :D.

Can you please go to the junk folder and open one of the GF e-mails, then look for a "Not Spam" or "Not Junk" button. It should then know that e-mail coming from that address is not considered spam.
I must be getting dementia in my old age. Why didn't I think of this days ago? Anyway, I did it so I guess it is a wait and see.
 

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