Sean Regan
Full Access Member
- Joined
- Jan 31, 2018
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- Location
- "The Tropic of Trafford"
- Hardiness Zone
- Keir Hardy
- Country
Our surgery invite their eight thousand patients to play "the appointment game."
You phone up at 8.00 a.m. on the dot Monday to Friday and whoever gets through by continuous dialing, people often using a couple of mobiles and a landline to improve the odds, stands a chance of "winning" one of the few appointments that are available.
You can estimate your chances by going on the website where there's a rolling diary which tells you which doctors will be available on any particular day, on some occasions this can be as few as two.
"Patient Access" an excellent on-line booking system which worked well was closed a year ago.
Having failed to get an appointment when I really needed it, when I had a problem with my back, a couple of months ago, I had a recurrance of the problem last Thursday.
I'd had enough of the pain by yesterday, so I phoned the surgery and asked to speak to the practice manager.
The receptionist's "What do you want him for?" got short shrift from me.
"I'll tell him when you put me through."
I reminded him of the problem I'd had before and the impossiblity of getting an appointment and my e-mailed complaint about it.
So he said he'd get the "On call doctor" (a position of which I had never heard) to ring me. She did a couple of hours later. Having listened to my symptoms, she told me to come in to see her at 4.30pm.
After an examination, she prescribed some strong anti-inflamatories, which seem to be working, but I won't be right for anything physical for at least a week or two. So no golf for a couple of weeks and not much gardening apart from using my garden vac for the leaves and possibly the Flymo next week.
She took my blood pressure which was OK and weighed me.
"Ooo! You're the same weight as you were the last time we weighed you in 2010!
I must have been half a stone over the weight I'd liked to have been then, as I think I am now.
It had its amusing moment.
My wife, ever concerned that I should cut down on anything strenuous at my age, questioned me on my return.
"Did she say anything about not going up ladders?"
I replied, "Ladders didn't come into the conversation."
You phone up at 8.00 a.m. on the dot Monday to Friday and whoever gets through by continuous dialing, people often using a couple of mobiles and a landline to improve the odds, stands a chance of "winning" one of the few appointments that are available.
You can estimate your chances by going on the website where there's a rolling diary which tells you which doctors will be available on any particular day, on some occasions this can be as few as two.
"Patient Access" an excellent on-line booking system which worked well was closed a year ago.
Having failed to get an appointment when I really needed it, when I had a problem with my back, a couple of months ago, I had a recurrance of the problem last Thursday.
I'd had enough of the pain by yesterday, so I phoned the surgery and asked to speak to the practice manager.
The receptionist's "What do you want him for?" got short shrift from me.
"I'll tell him when you put me through."
I reminded him of the problem I'd had before and the impossiblity of getting an appointment and my e-mailed complaint about it.
So he said he'd get the "On call doctor" (a position of which I had never heard) to ring me. She did a couple of hours later. Having listened to my symptoms, she told me to come in to see her at 4.30pm.
After an examination, she prescribed some strong anti-inflamatories, which seem to be working, but I won't be right for anything physical for at least a week or two. So no golf for a couple of weeks and not much gardening apart from using my garden vac for the leaves and possibly the Flymo next week.
She took my blood pressure which was OK and weighed me.
"Ooo! You're the same weight as you were the last time we weighed you in 2010!
I must have been half a stone over the weight I'd liked to have been then, as I think I am now.
It had its amusing moment.
My wife, ever concerned that I should cut down on anything strenuous at my age, questioned me on my return.
"Did she say anything about not going up ladders?"
I replied, "Ladders didn't come into the conversation."