Hi, apologies for the long question, but I'm in a bit of a bind. I'm trying to figure out if the following is something I should be concerned with or not. Specifically, I bought 3 mature trees (2 Vanderwolf Pines about 12 feet tall, and 1 Korean Fir). Upon delivery by the local nursery one of the vanderwolf's had a very loose root ball (e.g. it wasn't firm in the burlap). The nursery employee suggested I still plant the tree and hope the tree takes root. He fastened it to two stakes to hold it firmly in the ground. Over the last week since they were planted I've watered all the trees as they stated (every other day for 30-60 minutes) but this one vanderwolf is still very loose in the ground with wiggle room of maybe 6 inches (e.g. holding trunk mid tree from one side to the other with minimal effort).
I was told prior to purchasing the trees, on the day the nursery planted the trees, and again yesterday that the trees have a guarantee that if there's a problem I'll get another tree or a refund. Yesterday I emailed the nursery assistant pictures of the tree, he didn't respond so I went to the nursery to discuss it with him. He did say I could choose another tree or get a refund. I looked through their selection but they did not have any more vanderwolfs in stock. I returned to their office to see about the refund. The assistant was gone, but the owner was in; and so I summarized the problem to him. The owner said I had a live tree in the ground so he didn't see the problem. When I emphasized my concern that "his business is closing its doors in July and he's not sure if/when he'll re-open to the public so how would I get a refund on a dead tree if he's not open"; he suddenly became very defensive and said that if I didn't change my tone he would ask me to leave. He also got closer to me. It was really out of left field and pretty sudden too; so prudence being the better part of valor I realized there was little use in continuing the conversation and just left.
Anyways, I still have an expensive and wobbly tree in the ground. Not sure if this tree will "take root". I'm not happy with the prospect of losing the tree and being out of the money too ($550); especially when I was told there was a guarantee. Any help as far as if the vanderwolf has potential or is it obviously not going to take root? FYI, I don't have a green thumb, so apologies in advance (but I did google to see planting tips, etc).
I was told prior to purchasing the trees, on the day the nursery planted the trees, and again yesterday that the trees have a guarantee that if there's a problem I'll get another tree or a refund. Yesterday I emailed the nursery assistant pictures of the tree, he didn't respond so I went to the nursery to discuss it with him. He did say I could choose another tree or get a refund. I looked through their selection but they did not have any more vanderwolfs in stock. I returned to their office to see about the refund. The assistant was gone, but the owner was in; and so I summarized the problem to him. The owner said I had a live tree in the ground so he didn't see the problem. When I emphasized my concern that "his business is closing its doors in July and he's not sure if/when he'll re-open to the public so how would I get a refund on a dead tree if he's not open"; he suddenly became very defensive and said that if I didn't change my tone he would ask me to leave. He also got closer to me. It was really out of left field and pretty sudden too; so prudence being the better part of valor I realized there was little use in continuing the conversation and just left.
Anyways, I still have an expensive and wobbly tree in the ground. Not sure if this tree will "take root". I'm not happy with the prospect of losing the tree and being out of the money too ($550); especially when I was told there was a guarantee. Any help as far as if the vanderwolf has potential or is it obviously not going to take root? FYI, I don't have a green thumb, so apologies in advance (but I did google to see planting tips, etc).